Terms of Service

Last updated: June 13, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber", "you", "your") and Echelong Tech Ltd. ("we", "us", "our"), a company registered with the Corporate Affairs Commission (CAC) of Nigeria.

By clicking "I agree" during the enrolment process, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms are governed by the laws of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act (FCCPA) 2018.

2. Definitions

  • "Platform" means the GradeBoost AI web application and all associated services.
  • "Subscriber" means the parent or legal guardian who enters into this agreement and pays for the subscription.
  • "Student" means the secondary school student who uses the Platform under a Subscriber's account.
  • "AI-Generated Content" means lessons, Q&A responses, analytics, and other educational materials generated by the Platform's artificial intelligence systems.
  • "Subscription" means the paid access plan (monthly or annual) selected by the Subscriber.

3. Eligibility

The person entering into this agreement must be at least 18 years of age and must be the parent or legal guardian of the Student(s) being enrolled. Students are not parties to this agreement — the contract is between Echelong Tech Ltd. and the Subscriber (parent/guardian).

By subscribing, you represent and warrant that you have legal authority to consent to data processing on behalf of your child(ren), as required by the Nigeria Data Protection Act (NDPA) 2023 and the Child Rights Act 2003.

4. Description of Services

GradeBoost AI provides:

  • AI-powered personalised lessons aligned with the Nigerian secondary school curriculum
  • Interactive Q&A sessions with AI tutors
  • Performance analytics and progress tracking
  • Report card analysis and improvement recommendations
  • School-level student management for registered schools

4.1 Curriculum Alignment

Where a Student's school has provided or made available its specific syllabus to us, practice sessions and lessons are matched to that school's syllabus. Where a school-specific syllabus is not available, the Platform uses nationally recognised examination syllabi — including those prescribed by WAEC (WASSCE), NECO (SSCE), and JAMB (UTME) — as the basis for content delivery. Because Nigerian secondary schools are ultimately required to prepare students for these examinations, this examination-focused curriculum is substantially aligned with what schools teach in practice. Accordingly, references on the Platform to content being "matched to your school's syllabus" or similar phrasing include content derived from these national examination syllabi where school-specific syllabi are not available.

The Platform is an educational aid and supplement. It is not a replacement for formal schooling, professional tutoring, or teacher instruction.

5. AI-Generated Content Disclaimer

AI-Generated Content on the Platform is produced by machine learning systems and, while designed to be accurate and educationally sound, it may not always be completely accurate, current, or error-free. Users should verify important information independently and should not rely solely on AI-generated responses for examination preparation or critical academic decisions.

We continuously work to improve the quality and accuracy of our AI systems but cannot guarantee perfection in all outputs.

6. Subscription and Payment

6.1 Pricing

All prices are displayed and charged in Nigerian Naira (NGN), in compliance with FCCPA Section 115. The applicable price is the price displayed at the time of your subscription.

6.2 Billing Plans

We offer monthly and annual billing plans. The specific pricing for each plan is displayed on our enrolment page. Annual plans offer a discount compared to the equivalent monthly cost.

6.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current rate. We will send a reminder notification at least 7 days before each renewal date. You may cancel auto-renewal at any time before the renewal date.

6.4 Price Changes

We reserve the right to change subscription pricing. Any price increase will be communicated to existing Subscribers at least 30 days before it takes effect. You may cancel your subscription before the new price applies.

7. Cancellation and Refund Policy

This policy complies with the FCCPA 2018, including Sections 120, 127, 129, and 130.

7.1 Cancellation by Subscriber

  • You may cancel your subscription at any time by contacting us at hi@gradeboostapp.com or through your account settings.
  • Cancellation takes effect at the end of the current billing period. You retain access until then.
  • For annual plans cancelled mid-term, you are entitled to a pro-rata refund for the unused portion of your subscription, minus a reasonable administrative charge of 10% of the refundable amount.
  • For monthly plans, no refund is provided for the current billing month if the service was delivered as described during that period.

7.2 Refunds for Service Failure

In accordance with FCCPA Section 130, if we fail to deliver our services as described — including but not limited to extended platform downtime, unavailability of AI features, or material degradation of service quality — you are entitled to:

  • Remediation of the service defect within a reasonable time, AND/OR
  • A refund of a reasonable portion of the price paid, proportionate to the extent and duration of the service failure

7.3 How to Request a Refund

Refund requests should be sent to hi@gradeboostapp.com with your account details and reason for the request. We will process valid refund requests within 14 business days.

8. Account Termination

8.1 Termination by GradeBoost AI

We reserve the right to suspend or terminate any account at our discretion, including but not limited to the following circumstances:

  • Violation of these Terms
  • Illegal activity or misuse of the Platform
  • Academic dishonesty or abuse of AI features
  • Sharing account credentials with unauthorised persons
  • Any conduct that we reasonably determine to be harmful to the Platform, other users, or our business

Upon termination by us, you will receive a pro-rata refund for any unused portion of a prepaid subscription period. We will notify you via email of the termination and the refund amount.

8.2 Effect of Termination

  • Access to the Platform will be revoked immediately upon termination.
  • You will have 30 days from the date of termination to request a copy of your data by emailing compliance@gradeboostapp.com.
  • After the 30-day retrieval window, your data will be handled in accordance with our Privacy Policy data retention schedule.

9. Intellectual Property

9.1 Platform Ownership

The Platform, including its software, design, algorithms, logos, trademarks, and curated educational content, is the intellectual property of Echelong Tech Ltd. and is protected under the Nigeria Copyright Act 2022 and applicable international treaties.

9.2 AI-Generated Content

AI-Generated Content on the Platform is provided for your personal educational use only. You may not reproduce, distribute, sell, or commercially exploit AI-Generated Content without our prior written consent.

9.3 User Content

By uploading content to the Platform (including report cards and student information), you grant us a non-exclusive, royalty-free licence to use, process, and store that content solely for the purpose of providing our services. You retain ownership of all content you upload.

10. Prohibited Uses

You agree not to:

  • Use the Platform for any purpose other than educational learning
  • Share your account credentials with persons not authorised under your subscription
  • Attempt to reverse engineer, decompile, or extract source code from the Platform
  • Use AI features to generate content for commercial purposes or academic fraud
  • Circumvent any security or access controls
  • Transmit harmful code, malware, or engage in any activity that disrupts the Platform
  • Scrape, harvest, or collect data from the Platform by automated means

11. Limitation of Liability

In accordance with FCCPA Sections 127–129, we do not exclude or limit our liability for:

  • Fraud or fraudulent misrepresentation
  • Negligence resulting in personal injury or death
  • Defective performance of our services (see Section 7.2 above)

Subject to the above, our total liability to you for any claim arising out of or related to these Terms or the use of the Platform shall not exceed the total amount you have paid to us in the 12 months preceding the event giving rise to the claim.

11.1 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government actions, power outages, internet service disruptions, or failures of third-party service providers. We will notify affected Subscribers within 7 days of such an event and take reasonable steps to mitigate its impact.

12. Service Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. For extended unplanned outages exceeding 48 consecutive hours, Subscribers may be eligible for a pro-rata credit for the affected period.

13. Data Protection and Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023, the GAID 2025, and the Child Rights Act 2003. The Privacy Policy is incorporated into these Terms by reference.

14. Third-Party Services

The Platform uses third-party service providers for payment processing (Paystack), AI content generation (OpenAI, Anthropic), and email delivery (Resend). While we select reputable providers and maintain data processing agreements with each, we are not responsible for the independent actions or policies of third-party providers. Their respective privacy policies and terms apply to their services.

15. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be resolved as follows:

  1. Informal Resolution: The parties shall first attempt to resolve any dispute amicably by contacting hi@gradeboostapp.com. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
  2. Mediation: If informal resolution fails, either party may refer the dispute to mediation in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act 2023.
  3. Arbitration: If mediation fails, the dispute shall be referred to binding arbitration in Lagos, Nigeria, conducted under the rules of the Lagos Court of Arbitration.

Nothing in this section prevents you from filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC), which retains jurisdiction over consumer disputes under the FCCPA.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, with Lagos State as the primary jurisdiction. The courts of Lagos State shall have non-exclusive jurisdiction over any proceedings arising out of these Terms, subject to the dispute resolution procedure in Section 15 above.

17. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email to all registered Subscribers at least 30 days before they take effect. For material changes that affect your rights or obligations, we will require you to re-accept the updated Terms. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Echelong Tech Ltd. regarding your use of the Platform and supersede all prior agreements, understandings, and representations.

20. Contact Us

For questions about these Terms, contact us at: